Shipping policy

Order Processing Times

All orders are processed within 1–2 business days after purchase. Orders placed after 5:00 PM EST or on weekends and U.S. holidays will be processed the next business day.

Domestic Shipping Options

We currently ship exclusively within the United States. We do not offer local pickups or in-store collection.

Available shipping options:

Please note: Delivery times are estimates and may vary due to unforeseen factors such as weather, carrier delays, or high-volume periods.

Shipping Costs

Shipping costs are calculated based on the option selected at checkout. Orders over $50 qualify for free standard shipping. No additional customs or import fees apply since we only ship within the U.S.

Returns, Changes, and Cancellations

If you need to return or exchange an item, or make changes to your order, please contact us within 48 hours of purchase. We will do our best to accommodate order edits before the item ships.

For lost or damaged packages, please reach out to our support team at info@rovelamello.com. We’ll assist in resolving any issues promptly.

Potential Service Interruptions

While we aim to deliver every order on time, delays may occur due to circumstances outside our control, such as weather, shipping carrier issues, or high-volume periods. We appreciate your patience in such cases.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking details. If you have any questions or cannot track your package, please contact info@rovelamello.com for assistance.

Summary

Rovela Mello is committed to providing a seamless and transparent shipping experience. All U.S. customers can expect fast, reliable delivery with clear communication at every step.